good customer service

it's sunday afternoon. i'm standing attentively behind the help desk, waiting anxiously for a customer to require my help.

one such customer approaches:

what i heard the customer say: "is there a manager around here?"

what oh-so-helpful me says: "i am one, how can i help you?"

customer looks very disturbed. "you're a men's room?"

the customer was not asking for a manager.